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Frequently Asked Questions

Delivery and payment

When we ship your order, we will send you a confirmation email containing the number associated with the package (tracking number). You can track the shipment on the UPS courier website to find out the status of the shipment.

The shipment of the goods is made from Monday to Friday within 5 working days from the order confirmation.
Delivery times vary depending on the place of destination. Normally:
1. Italy: from 1 to 2 days
2. Europe: 1 to 5 days
3. USA and Canada: by the end of the second business day in all major destinations.
4. All the rest of the world: within 2-3 working days.
Where customs present, delivery times may be delayed.

To ensure safe and fast shipping Florian e-shop uses the UPS express courier.
Home delivery is made with standard or express saver service, depending on the country of destination, from Monday to Friday.

You can pay your order immediately, by credit card, PayPal and credit cards available on the PayPal circuit or by bank transfer.

After placing your order, if it is successful, you will receive a confirmation e-mail. At the time of shipment you will receive an e-mail from the UPS Courier with the number associated with the package (tracking number).

Shipping rates are indicated in the “Order Review” section and charged as follows:
1. ITALY: for purchases up to 69 euros, shipping rates are 12 euros; orders above 69 euros are free of charge
2. EUROPE: for purchases up to 99 euros, shipping rates are 20 euros; orders above 99 euros are free of charge
3. REST OF THE WORLD: shipping rates are calculated depending on the delivery address.

The delivery address or the day of delivery can only be changed after a first attempt to deliver the order has been made by the courier. It will be the customer’s responsibility to contact the UPS courier and personally make arrangements.

To ensure traceability of the order, we ship the goods to a single delivery address only. So it is not possible to split an order. However, it is possible to place separate orders, one for each delivery address.
We are at your disposal for any further request or clarification you may need at the e-mail order@caffeflorian.com

Registration and purchase process

Of course! Follow these simple steps:
• Choose your items and add them to the cart
See the cart (top right) and check if it contains all the desired items in the right quantities
If you have a discount code you can enter it now at the top right and then apply
• Proceed to check out
• If you are not registered, enter the required information (billing and shipping address)
• If you already have an account click on the phrase at the top left “You already have an account …” and log in with your credentials
• Choose the payment method
• Send the order and in a few minutes you will receive confirmation by e-mail

We try to make any changes possible during the ordering process. However, as this is an automated service, it is not possible to make changes independently. However, we are at your complete disposal for any particular need and we invite you to contact us immediately by writing to ordercaffeflorian.com

Thanks to our ongoing commitment to research and development in the field of IT security, we can guarantee that the purchase process is secure and you can shop for your favourite products at our online store in total safety.

After login into your account at the top right, you can view your orders and check the status of each. If “completed” it means that it has started. In this you will be notified by the UPS Courier who will send you the tracking number associated with the package.

After logging into your account at the top right, you will be able to view your account details on the left. Here you can change your credentials. Remember to save your changes before exiting.

After logging into your account at the top right, you will be able to view your addresses on the left. Here you can change them. Remember to save your changes before exiting.

Make sure you already have your own account and that the username and password you entered are correct. If after this verification you are still unable to log in, contact customer service at the e-mail ordercaffeflorian.com
If you don’t have an account you need to register. Click on the “Account” link at the top right and then on “Create an Account” and follow the instructions. Once registered, to log in, simply provide your email address and the password you have chosen.

You are almost certainly already registered, and in this case there is no need to register again. If you have forgotten your password, can you recover it by clicking on the “Forgot password” link? Then you can follow the instructions.

Yes, it is possible but you have to provide some personal data necessary to finalize the order.

• Choose your items and add them to the cart
See the cart (top right) and check if it contains all the desired items in the right quantities
If you have a discount code you can enter it now at the top right and then apply
• Proceed to check out
• If you are not registered, enter the required information (billing and shipping address)
• If you already have an account click on the phrase at the top left “You already have an account …” and log in with your credentials
• Choose the payment method
• Send the order and in a few minutes you will receive confirmation by e-mail

You can unsubscribe by simply clicking on “unsubscribe from this list” from the newsletter.

Products information

We produce our items in small batches to ensure freshness. For this reason, product availability may vary from time to time. Please contact us to check out for any special availabilities by writing an email to ordercaffeflorian.com

To return the goods, within fourteen working days of the receipt of the goods you must send a letter by registered mail with acknowledgement of receipt to the following address:
S.A.C.R.A Srl -Caffè Florian On Line -Castello 5453 -30122 Venezia – Italia
You may give notice that you are exercising your withdrawal right within the time limit specified above by e-mail, provided it is followed within the following 48 hours by letter delivered by registered mail with acknowledgement of receipt.
In your notice of withdrawal please specify how you wish your refund to be sent to you.
You are responsible for the cost of shipping the goods back to us.
The goods must be returned in an insured postage paid parcel; we shall not collect any cash on delivery or carriage unpaid parcels.
For the right of withdrawal to be exercised the goods must be returned intact and undamaged.

You can find all the information within the product description and more detailed information such as weight, dimensions, maintenance on the right under SHIPPING TIMES.
If you cannot find the information you are looking for contact us by writing an email to ordercaffeflorian.com

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