If you have changed your mind about a purchase or encountered an issue with your order, you can submit a request in just a few simple steps using the form on this page. Please complete the form by entering your order number and selecting the reason for your request. Our Customer Service team will review your case and get back to you as soon as possible.

The right of withdrawal must be exercised within 14 days of delivery of the order. Due to their nature, food products, perishable goods, and sealed items that have been opened after delivery are excluded from the right of withdrawal. If your request concerns a damaged, incorrect, or non-conforming product, please select the appropriate option and attach a photo.

Once your request has been submitted, you will receive a confirmaton email summarising the details. Our Customer Service team will then contact you to help find the best solution for your issue.